Privacy | مصاعد الأكابر

Last updated: July 2025

1. Introduction
Akaber Elevators (“we,” “us,” “our”) provides a WhatsApp‑based messaging service (“Service”) to communicate with customers. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

Contact Information
• Phone number you provide for WhatsApp messaging
• Display name and profile picture (if you set one)
Message Content
• Messages you send to and receive from us via WhatsApp (text, images, audio, video, documents)
Usage Data
• Timestamps of messages sent/received
• Delivery and read receipts
• IP address and device type (automatically logged by WhatsApp)

3. How We Use Your Information

Service Delivery
• To send transaction updates, appointment reminders, service notifications, and support responses.
Personalization
• To tailor communications based on your preferences and history.
Improvement & Analytics
• To monitor message delivery rates, troubleshoot issues, and improve our Service.
Compliance & Safety
• To detect and prevent fraud or abuse, and to comply with legal obligations.

4. Legal Basis for Processing

Consent: When you opt in to receive messages via WhatsApp.
Contract: To fulfill our commitments to you (e.g., service notifications).
Legitimate Interests: To operate, maintain, and improve our Service, provided it does not override your rights.

5. Data Sharing & Disclosure

Service Providers: We may share your information with trusted partners who help us deliver the Service (e.g., WhatsApp/Meta for messaging infrastructure).
Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
Business Transfers: If we merge, sell, or transfer assets, your information may be transferred as part of that transaction.

6. Data Retention
We retain your data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Message content may be stored up to 90 days after delivery unless you request deletion sooner.

7. Your Rights
Depending on your jurisdiction, you may have the right to:

Access, correct, update, or delete your personal information.
Object to or restrict our processing of your data.
Request a copy of your data in a portable format.
Withdraw consent at any time (without affecting prior processing).

To exercise these rights, please contact us info@akaber.com.sa.

8. Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. However, no transmission over the internet is completely secure.

9. Children’s Privacy
Our Service is not intended for individuals under 13. We do not knowingly collect personal data from children. If we learn we have, we will delete it.

10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy with a new “Last updated” date. Your continued use of our Service after changes constitutes acceptance.

11. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out:
Email: info@akaber.com.sa
Address: Akaber Elevators Est., Riyadh, Saudi Arabia